Elm PM

Privacy Policy

Privacy Policy

Effective Date: June 1, 2026

ELM Property Management (“ELM Property Management,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, communications, and property management services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information.

Information We Collect

We may collect information that you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Property information
  • Rental inquiry information
  • Maintenance request information
  • Leasing and application information
  • Any information submitted through website forms, email, phone calls, text messages, or other communications

We may also automatically collect certain technical information when you visit our website, including:

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and analytics information

How We Use Information

We may use collected information to:

  • Respond to inquiries
  • Provide property management services
  • Process rental applications
  • Communicate with tenants, owners, vendors, and prospects
  • Schedule showings and appointments
  • Coordinate maintenance and repairs
  • Send service updates and notifications
  • Improve our website and services
  • Comply with legal obligations

Information Sharing

We do not sell personal information to third parties.

We may share information only when necessary to:

  • Provide requested services
  • Work with contractors, maintenance vendors, software providers, and service partners
  • Process applications or transactions
  • Comply with legal requirements
  • Protect our legal rights or property

Any third parties receiving information are expected to maintain appropriate confidentiality and security protections.

SMS Messaging Privacy

If you provide your mobile phone number and consent to receive text messages from ELM Property Management, we may send SMS communications regarding:

  • Property inquiries
  • Leasing updates
  • Appointment reminders
  • Maintenance notifications
  • Tenant communications
  • Property management services
  • Account-related notices

Mobile Information Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell, rent, transfer, or otherwise disclose consumer personal information, including mobile phone numbers and SMS consent data, to third parties for marketing purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances, except as required by law or as necessary to provide the requested service.

SMS Consent

By providing your mobile number and opting in, you consent to receive SMS messages from ELM Property Management regarding leasing inquiries, leasing updates, maintenance requests, appointment reminders, rent payment reminders, account notifications, property management services, and customer support communications. Message frequency may vary. Message and data rates may apply.

Message frequency may vary.

Message and data rates may apply.

Opt-Out

You may opt out of SMS communications at any time by replying:

STOP

After opting out, you will no longer receive SMS messages unless you opt in again.

For assistance, reply:

HELP

or contact us using the information provided below.

Data Security

ELM Property Management maintains reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

Access to personal information is limited to authorized personnel and service providers who require access to perform legitimate business functions.

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyze website traffic
  • Enhance user experience

You may adjust your browser settings to refuse cookies, though some website features may not function properly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.

We encourage users to review the privacy policies of any third-party sites they visit.

Data Retention

We retain personal information only as long as reasonably necessary to fulfill business purposes, provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Children’s Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to information we maintain
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Withdraw consent where applicable

Requests may be submitted using the contact information below.

Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.

Data Sharing

  • Customer data is not shared with 3rd parties for promotional or marketing purposes.
  • Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
    ELM PROPERTY MANAGEMENT Messaging Terms and Conditions
  1. The messaging program consists of conversational and informational messages regarding leasing inquiries, leasing updates, maintenance requests, appointment scheduling, leasing inquiries, rent payment reminders, account notifications, property management services, and customer support communications.
  2. You can cancel the SMS service at any time. Just text ‘STOP’ to the phone number from which you received messages. After you send the SMS message ‘STOP’ to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
  3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@elmpropertymanagement.com.
  4. Carriers are not liable for delayed or undelivered messages.
  5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
  6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.
  7. We do not transfer or share consumer personal data with external organizations for their own marketing or promotional purposes. Information may only be shared with service providers acting solely on our behalf to provide requested services. We maintain contractual, technical, and organizational safeguards designed to prevent unauthorized access, use, or disclosure of personal information.

Contact Information

ELM Property Management LLC

Website: https://elmpropertymanagement.com

Email: info@elmpropertymanagement.com

Phone: 901-350-5502

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us using the information above.